Terms and Conditions
Man with Van Perivale Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Perivale provides removal, transport and related services. By making a booking, using our services or permitting our staff to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business who requests, books or pays for the services.
We, us, our means Man with Van Perivale, providing removal and transport services within the United Kingdom.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly, disassembly, delivery or related services provided by us.
Goods means the items, belongings, furniture, equipment or other property that we are asked to handle, move, store or transport.
Booking means a confirmed request for services, including agreed date, time, location and price estimate or quotation.
2. Scope of Services
We provide man and van services, small and medium removals, local and regional transport, and associated handling services within the UK. The precise scope of the work will be as described in the booking confirmation or quotation issued to you. Any additional tasks requested on the day that fall outside the original booking are subject to availability and may incur additional charges.
We reserve the right to refuse to move or handle any items that, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, contaminated, or likely to cause damage to other goods, property, vehicles or persons.
3. Booking Process
3.1 Requesting a quote
You may request a quote by providing details of your proposed move, including collection and delivery addresses, access information, dates, times, inventory of goods, and any special requirements. Quotations are based on the information you provide and are subject to change if that information proves to be inaccurate or incomplete.
3.2 Making a booking
A booking is only confirmed when we have accepted your request and provided you with a booking confirmation. This may include an estimated or fixed price, the date and time of the service, and any special terms agreed. We may require a deposit to secure the booking. Until confirmation is issued, any quote is an invitation to treat and not a binding contract.
3.3 Changes to bookings
If you wish to change the date, time, addresses, or scope of work, you must notify us as early as possible. All changes are subject to our availability and may result in a revised quote. We are not obliged to accommodate changes requested at short notice, and standard cancellation terms may apply if you are unable to proceed with the original booking.
4. Pricing and Payment Terms
4.1 Pricing
Prices may be based on an hourly rate, a fixed fee, distance travelled, volume or weight of goods, access conditions, or any combination of these factors. Our quote will explain the basis on which the price has been calculated. Any waiting time, delays, additional stops, extra manpower, or changes in inventory may incur supplementary charges at our prevailing rates.
4.2 Deposits
We may request a deposit at the time of booking, which will be deducted from the final amount payable. Deposits are generally non-refundable if you cancel outside the permitted cancellation period, as set out in these Terms and Conditions.
4.3 Payment methods
We accept commonly used UK payment methods, which may include cash, bank transfer or card payments, as specified at the time of booking or on the invoice. Any bank or card handling charges are your responsibility unless otherwise stated.
4.4 Time of payment
Unless agreed otherwise, payment is due on completion of the services on the day of the move. For larger moves or business contracts, we may require part or full payment in advance. We reserve the right to withhold services, refuse to unload goods, or retain goods in our possession until full payment has been received.
4.5 Late payment
If payment is not received when due, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, accruing daily until payment is made in full. You will also be liable for any reasonable costs we incur in recovering overdue sums.
5. Cancellations and Rescheduling
5.1 Customer cancellations
If you need to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, based on the notice period before the scheduled start time.
More than 7 days notice: deposit or prepayment may be refunded or transferred at our discretion, less any non-recoverable costs.
Between 48 hours and 7 days notice: we may retain your deposit in full.
Less than 48 hours notice or no show: up to 100 percent of the quoted price may be charged.
Any specific cancellation terms agreed in writing at the time of booking will take precedence over the general terms above.
5.2 Our right to cancel or amend
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, staff illness, safety concerns, or compliance with legal obligations. In such cases, we will inform you as soon as practicable and offer an alternative date or a refund of any prepayments made. We will not be liable for any indirect losses or consequential costs you may incur as a result of such cancellation or rescheduling.
6. Customer Responsibilities
6.1 Access and parking
You are responsible for ensuring that adequate access and parking are available at both collection and delivery addresses. This may include arranging permits, suspending parking bays, or securing private parking spaces where necessary. Any parking fines or penalties incurred due to inadequate arrangements may be added to your final bill.
6.2 Packing and preparation
Unless expressly included in the booking, you are responsible for packing your goods safely and securely. Fragile items should be appropriately protected, and boxes should be labelled and sealed. We are not responsible for damage caused by inadequate or unsuitable packing where we have not provided a packing service.
6.3 Presence and supervision
You or your authorised representative must be present at collection and delivery locations to supervise the work, provide instructions, and check that all goods are loaded and unloaded. You are responsible for ensuring that no items are left behind or collected in error. We are not liable for loss resulting from your failure to supervise or check the premises properly.
6.4 Prohibited items
You must not ask us to move or handle any item that is hazardous, illegal, perishable, explosive, flammable, corrosive, toxic, or otherwise dangerous. This includes, without limitation, firearms, ammunition, drugs, chemicals, fuel, gas cylinders, and similar materials. We may refuse to transport any such items, and you will be responsible for any loss or damage arising from your failure to disclose their presence.
7. Liability and Limitations
7.1 Our duty of care
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your goods or property is subject to the limitations set out in this section and in any specific written agreement applicable to your booking.
7.2 Exclusions of liability
We are not liable for loss or damage arising from the following causes.
Inadequate or improper packing by you or a third party not under our control.
Normal wear and tear, scratching, scuffing, or deterioration due to the nature of the goods.
Fragile or easily damaged items packed in unsuitable containers or not protected appropriately.
Electrical or mechanical derangement of appliances, equipment or instruments unless there is visible external damage caused by our negligence.
Goods or property already damaged, faulty or defective before we handled them.
Loss of data, digital content, software or records from computers or devices.
Events beyond our reasonable control, including but not limited to fire, flood, adverse weather, acts of God, war, terrorism, public disorder, or compliance with legal requirements.
7.3 Limits on liability
Unless otherwise agreed in writing, our liability for loss of or damage to goods is limited to a reasonable sum per item or per move, reflecting typical man and van services. If you believe your goods require higher protection, you should arrange additional insurance independently. We do not provide insurance advice and any reference to limits of liability does not constitute a recommendation.
7.4 Indirect and consequential loss
We will not be liable for any indirect, special or consequential loss, including loss of profits, revenue, contracts, business opportunity, goodwill, or anticipated savings, whether arising in contract, tort or otherwise, even if we have been advised of the possibility of such loss.
7.5 Damage to premises
We are not liable for damage to premises or property where caused by inadequate protection of floors, walls, doors or fixtures, unless you specifically requested protective coverings and we failed to provide them with reasonable care. You must report any alleged damage to property as soon as possible and in any event before our staff leave the site, providing photographs and a clear description.
8. Claims and Complaints
If you believe that we have lost or damaged goods or failed to perform the services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable, giving full details of the issue, the items affected, and any supporting evidence. We may request photographs, inventories, or purchase receipts to assess your claim. Failure to report issues promptly may affect our ability to investigate and could limit or extinguish our liability.
We will review your complaint and aim to respond within a reasonable timescale. Where appropriate, we may offer repair, replacement, a partial refund, or a goodwill gesture, without admission of liability.
9. Waste, Disposal and Environmental Regulations
9.1 Waste handling
We operate as a removal and transport service and are not a general waste carrier unless expressly agreed. We will not remove household, commercial or construction waste except where we are lawfully authorised to do so and such service has been agreed in advance. Any waste removal will be subject to additional charges.
9.2 Prohibited disposals
You must not request us to dispose of items in a way that breaches UK waste and environmental regulations. This includes fly-tipping, abandonment of items on public or private land without permission, or mixing hazardous waste with general waste. We reserve the right to refuse any request that could result in a breach of law.
9.3 Customer responsibility
You remain responsible for ensuring that any items handed over to us for disposal are lawful to dispose of and do not constitute hazardous or regulated waste, unless we have specifically agreed in writing to handle such items and hold any necessary authorisations. You will indemnify us for any fines, penalties, charges or losses arising from your failure to disclose the nature of the waste or your instructions to dispose of items unlawfully.
10. Health and Safety
We take the health and safety of our staff, customers and the public seriously. We may refuse to carry out any task that, in our reasonable opinion, poses a risk of injury, damage or breach of safety regulations. This includes, but is not limited to, carrying heavy items up unlit or unsafe stairways, moving goods through hazardous areas, or overloading vehicles. You agree to cooperate with us in maintaining safe working conditions at all times.
11. Data Protection and Privacy
We collect and process personal data such as names, addresses and contact details solely for the purpose of providing our services, managing bookings, issuing invoices and complying with legal obligations. We will take reasonable steps to protect your data from unauthorised access or disclosure and will not sell your information to third parties. We may share data with trusted partners such as payment processors or subcontractors where necessary to deliver the service. By using our services, you consent to such processing.
12. Subcontracting
We may use subcontractors or third-party carriers to perform all or part of the services. Where we do so, we remain responsible for ensuring that the services are carried out in accordance with these Terms and Conditions, although specific limitations of liability imposed by a subcontractor may also apply.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that particular contract. Continued use of our services after any changes indicates your acceptance of the revised terms.
15. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with the details in your booking confirmation or quotation, constitute the entire agreement between you and us in relation to the services and supersede any previous understanding, agreement or representation, whether oral or written.
