Privacy Policy
Man with Van Perivale Privacy Policy
This Privacy Policy explains how Man with Van Perivale collects, uses, stores and protects personal data when providing moving and related services. It applies to all Man with Van Perivale customers and prospective customers in the Perivale area, including anyone who contacts us to request a quotation, make a booking, or otherwise interact with our services.
We are committed to respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process different types of personal data when you interact with Man with Van Perivale. The categories of data may include:
Identification and contact details, such as your name, postal address, service addresses for collection and delivery, and any other contact details you choose to provide.
Booking and service information, such as details of the items to be moved, property access information, preferred dates and times, and any special instructions relevant to the move.
Communication records, such as information contained in enquiries, quotes, messages, and any feedback or complaints you provide.
Payment and billing information, such as records of payments made, payment method used, and related accounting records. We do not store full payment card details if you pay by card; those details are processed by third-party payment providers.
Technical and usage data, where relevant, such as basic information about how you access our online content, including device type and general usage patterns. This is only collected to the extent necessary for security, service improvement or analytics.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, confirm a booking, or communicate with us in any way about our services. This can be via phone, online forms, messages, or in-person discussions.
We may also generate data internally, for example, notes about your booking requirements, job reference numbers and accounting records needed for invoicing and tax purposes.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. The main legal bases we rely on are:
Contractual necessity. We process your personal data when it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, delivering moving services, processing payments, and managing any follow-up services.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our operations, responding to enquiries, improving our services, ensuring the security of our systems, and maintaining appropriate business records.
Legal obligations. We process certain personal data to comply with legal requirements, such as maintaining tax and accounting records or responding to lawful requests from authorities.
Consent. In limited situations, we may rely on your consent, for example, if you ask us to retain your details for future contact beyond what is required for contractual or legal purposes. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, manage bookings and deliver our man and van services in the Perivale area.
To communicate with you about your enquiry or booking, including confirming arrangements, handling changes, and providing customer support.
To process payments, issue invoices and receipts, and maintain financial records.
To manage our business operations, including planning routes, allocating resources and monitoring performance.
To handle any complaints, disputes or claims related to our services.
To comply with applicable laws and regulations, including tax, accounting and health and safety requirements.
To improve our services, for example by analysing customer feedback or service trends, where such analysis does not disproportionately impact your privacy.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only when necessary and in accordance with data protection law. These third parties may act as data processors, processing personal data on our behalf and under our instructions.
Examples of such data processors can include:
Payment service providers that process your payments securely.
IT and cloud service providers that host or support our systems, data storage and communication tools.
Accountants or professional advisers who assist us with financial reporting, compliance or business administration, where access to certain records is required.
Where we use data processors, we require them to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions and applicable law.
We may also disclose personal data where required to do so by law or where we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
International Data Transfers
Our primary operations are based in the United Kingdom. If any of our service providers transfer or store your personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your information in accordance with data protection law.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting obligations.
In general:
Core booking and service records are kept for the duration of our relationship with you and for a specified period afterwards to handle queries, disputes or claims.
Financial and invoicing records are typically retained for the period required by tax and accounting laws.
Communication records may be retained for a reasonable period to help us manage our services and respond to any follow-up queries.
Where data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a manner that protects your privacy.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes and requiring any third-party processors to maintain suitable security standards.
While we work to protect your information, no method of transmission or storage can be guaranteed as fully secure. We continually review and update our safeguards to reduce risks as far as reasonably possible.
Your Data Protection Rights
As a customer or prospective customer of Man with Van Perivale, you have a number of rights under data protection law. Subject to certain conditions and legal exceptions, these rights include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
The right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.
The right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligations require its retention.
The right to restrict processing. You can ask us to limit the way we use your data in certain circumstances, for example while we consider a request to rectify or erase it.
The right to object. You can object to certain types of processing, including processing based on our legitimate interests, where your particular situation gives rise to such an objection.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
How This Policy Applies in the Perivale Area
This Privacy Policy applies to all Man with Van Perivale customers, prospective customers and service users located in or receiving services within the Perivale area. By engaging with our services or contacting us for information or quotations, you acknowledge that you have read and understood this Policy and that your personal data will be processed in accordance with it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
