Terms and Conditions for Man With Van Perivale Services
These Terms and Conditions set out the basis on which our man with van Perivale services are provided to customers in the United Kingdom. By requesting a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create clarity about the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework governing the service. If anything in these terms is unclear, the customer should review them carefully before confirming a move, collection, or delivery.
In these terms, references to “we,” “us,” and “our” mean the service provider operating the Man With Van Perivale service, and references to “you” or “the customer” mean the person or business making the booking. The service may include transport of household goods, office items, single items, light removals, loading and unloading support, or related van and labour assistance. Unless otherwise agreed in writing, all services are provided subject to these conditions only.
A booking may be made by telephone, email, online enquiry, or any other method we make available from time to time. A quote is normally based on the information supplied by you, including addresses, access conditions, inventory size, parking arrangements, floor levels, time requirements, and whether extra labour or equipment is needed. We rely on the accuracy of the details provided by the customer. If the information changes, the quote may be revised to reflect the actual job requirements. No booking is confirmed until we have accepted it and, where requested, received any deposit or advance payment.
When you make a booking, you must ensure that all relevant information is complete and accurate. This includes any fragile items, heavy items, restricted access, lift availability, parking restrictions, or special handling needs. If any part of the job differs from the description given at the time of booking, we may adjust the price, the number of staff, the vehicle used, or the timing of the service. We may also refuse to proceed where the booking cannot be carried out safely, lawfully, or within the agreed conditions.
Booking confirmation may be issued in writing, electronically, or verbally where appropriate. Once confirmed, the booking time is reserved for you, and we may turn away other work in reliance on that reservation. You are responsible for ensuring that someone authorised to make decisions is available at the collection and delivery points. If keys, codes, permits, or access instructions are required, you must supply them in good time. Delays caused by missing information, waiting time, or restricted access may be charged at the applicable rate.
Unless otherwise agreed, payment is due on completion of the service, although some bookings may require a deposit, part payment, or full advance payment. We accept payment by the methods notified at the time of booking. All fees must be paid in full without set-off, deduction, or withholding unless required by law. If any quote is based on an estimate, the final amount may vary where additional time, labour, mileage, parking charges, congestion charges, tolls, storage, or other agreed extras are incurred. Prices may include VAT where applicable, and this will be stated on the invoice where relevant.
If payment is not made on time, we may charge interest and reasonable costs of recovery, to the extent permitted by law. We may also suspend or refuse further services until overdue amounts are settled. In the event of a failed card payment, chargeback, or bank transfer issue, you remain responsible for the full amount due. Any discount or special rate offered applies only to the specific booking for which it was granted and may be withdrawn if the booking details change materially.
Cancellation policy applies to all man and van bookings unless a separate written agreement states otherwise. If you cancel more than 48 hours before the scheduled start time, we may refund any deposit after deducting reasonable administrative costs. If you cancel within 48 hours of the booking, a cancellation fee may be charged to cover lost availability and preparation time. If you cancel on the day of the job or fail to provide access, the full quoted amount or a substantial part of it may be payable, depending on the work already committed and any costs incurred.
If we have already dispatched a vehicle or staff, or if the service has started, cancellation may not be possible without charge. We may cancel or reschedule a booking where there are adverse weather conditions, vehicle breakdown, illness, unsafe access, legal restrictions, or any event beyond our reasonable control. Where we cancel, we will use reasonable efforts to offer an alternative date or return any payment received for the cancelled portion of the service, except where work has already been carried out.
Our liability is limited to the extent permitted by UK law. We will take reasonable care in carrying out the service, but we are not responsible for pre-existing damage, normal wear and tear, poor packing by the customer, hidden defects, or damage caused by items that are unstable, unsuitable for transport, or incorrectly declared. It is the customer’s duty to ensure that items are adequately packed, secured, and labelled where necessary. We do not accept responsibility for loss or damage arising from inaccurate descriptions, inadequate packaging, or instructions given by the customer that are unsafe or impractical.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to that, we will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of opportunity. Where we are found liable for damage to property, our liability will be limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and depreciation, up to any limit specified in the booking or invoice.
Customers should remove or secure personal, valuable, or confidential items before the service begins. We are not responsible for cash, jewellery, documents, electronic data, keys, or other high-value items unless we have expressly agreed in writing to transport them and have accepted responsibility for them. If you ask us to move items that require special handling, such as pianos, antiques, glass, or appliances, you must tell us in advance so that we can decide whether additional resources or precautions are required. Any failure to disclose special conditions may affect liability and pricing.
Where the service involves the removal or disposal of unwanted items, all waste must be managed in accordance with applicable UK waste regulations. The customer must not include hazardous waste, clinical waste, asbestos, chemicals, gas bottles, batteries, electrical items requiring specialist disposal, or any other prohibited material unless we have expressly agreed and are legally authorised to handle it. The customer remains responsible for declaring the contents of any waste load accurately and must not conceal restricted items among general rubbish or household goods.
We may refuse to collect, transport, or dispose of any waste that we reasonably believe to be unlawful, unsafe, misdescribed, or non-compliant with environmental requirements. Where waste is accepted for removal, it may be transferred only to authorised facilities or carriers in accordance with the applicable duty of care. You agree to provide all information reasonably needed for compliance, including the nature of the waste and any special handling instructions. If a booking is presented as a clearance but in fact includes prohibited materials, we may terminate the job and charge for time, transport, and any costs already incurred.
Customers using our man with a van Perivale service for clearance work must understand that duty of care obligations can apply to both the person presenting the waste and the operator handling it. If the customer is the producer of the waste or a householder arranging removal, they must ensure that the waste is suitable for collection and that any necessary permissions are in place. We are not liable for penalties, fines, or enforcement action arising from inaccurate declarations, unlawful disposal instructions, or the inclusion of restricted items by the customer.
Delivery, collection, and waiting time are subject to practical conditions on the day. We will aim to attend within the agreed time window, but timing is not guaranteed where delays are caused by traffic, access issues, loading complications, or events outside our control. If we arrive and cannot commence work because access is blocked, keys or codes are missing, the premises are unsafe, or the customer is absent, waiting charges may apply. If the delay becomes excessive, we may treat the booking as cancelled by the customer.
It is the customer’s responsibility to obtain any permissions necessary for parking, loading, unloading, use of lifts, or entry to buildings and managed premises. We will not be liable for fines, penalties, clamp charges, or enforcement action arising from the customer’s failure to secure such permissions unless the charge is caused solely by our negligence. If we agree to obtain a permit or arrange access on your behalf, any associated fee, administrative cost, or third-party charge will be payable by you unless expressly included in the quote.
Insurance and risk transfer in line with the nature of the service and the point at which control of the items changes hands. Unless agreed otherwise, risk in the goods remains with you until loading is complete and passes back to you upon successful delivery and unloading. Title to the goods is not transferred by the service. If goods are stored temporarily in the van for practical reasons, they remain subject to these terms. We recommend that customers hold suitable insurance for their own possessions, especially where items are valuable, fragile, or irreplaceable.
We may suspend or terminate the service immediately if the customer behaves abusively, requests unlawful conduct, supplies false information, or creates a safety risk for staff, the public, or property. We also reserve the right to refuse transport of items that are excessively heavy, dangerous, unstable, unsanitary, or beyond the capability of the vehicle or crew. If termination is necessary for these reasons, the customer will remain responsible for payment for the work completed, travel time, and any direct costs reasonably incurred up to the point of termination.
Any complaint about the service should be raised promptly so that we can investigate and, where appropriate, take remedial action. Failure to notify us within a reasonable time may affect our ability to assess the issue fairly. We may ask for photographs, item descriptions, invoices, or other evidence to support a claim. Any agreed remedy may include repair, replacement, partial refund, or another reasonable solution, at our discretion and in line with legal obligations. No waiver of any term will be effective unless agreed in writing.
The contract between you and us is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. These Terms and Conditions represent the entire agreement between the parties regarding the service, unless replaced or varied by a written document signed or otherwise accepted by both sides. By booking a man and van Perivale service, you acknowledge that you have read, understood, and agreed to these terms.